Refund policy
We want your boots to fit right. If you're not happy, you have 20 days from the day you receive your order to request an exchange or a return.
Conditions
- The item must be unworn, in the same condition you received it.
- It must come in its original box with all tags.
- We need your order number or proof of purchase.
Return shipping is on us
We pay for your return shipping. We'll send you a prepaid shipping label, so returning your item costs you nothing.
How to request an exchange or return
- Sign in to your account at botascarrillo.com using the same email you used for your purchase. We'll email you a code to sign in; no password needed.
- Open your order and choose the option to return items. Select the item and the reason. If you'd like an exchange, add the size or style you want in the note.
- We review your request and email you a prepaid shipping label with instructions.
- Pack the item in its original box, attach the label, and drop it off with the carrier.
We do not accept packages sent without first requesting a return.
Bought in our store or can't sign in to your account? Email us at carrilloworkboots@gmail.com or message us on WhatsApp at (817) 323-7848 and we'll help. You can also exchange or return your item in person at our store: Carrillo Western, 2422 NE 28th St, Fort Worth, TX 76106.
Damaged or wrong items
Please inspect your order when it arrives. If it's damaged, defective, or not what you ordered, contact us right away and we'll make it right.
Refunds
Once we receive and inspect your item, we'll email you to let you know whether your refund was approved. Refunds go back to your original payment method. Depending on your bank, it may take 5 to 10 business days to show up in your account.